Privacy Policy

Last Updated: [Insert Date]

This privacy notice applies to OrbiChat (`we`, `our`, `us`).

We highly value the privacy of your data — which remains your data, not ours. To clarify, OrbiChat does not and will not sell your data, nor your users’ data, to third parties. Access to your account is strictly for problem-solving or software bug fixing purposes. We ensure that all account accesses are logged by IP address to verify no unauthorized access.

Identity & Access

When you sign up for OrbiChat, we collect your name, company name, and email address. This information is only used to personalize your account, send invoices, updates, or other essential information. We do not sell your personal info to third parties, nor use your name or company in marketing statements without your permission.

You have the right to access the personal information we store about you. If you want to limit our use of your personal information further, please contact us.

OrbiChat users can store various types of information in the service. We do not access or share this data and are unaware of the data type you or other users store. The data is used solely by the account owner and invited users.

For billing purposes, we collect your credit card and billing address details. This information is used for service charges, tax calculations, and invoice sending. Credit card information is processed directly by our payment processor and does not pass through our servers. We store transaction records, including the last 4 digits of your credit card number, for account history and billing support.

Correspondences with OrbiChat, such as help requests or questions, are retained for future reference. We also track visits to our marketing pages for statistical purposes and store any volunteered information like survey responses.

Data Sharing

Your information is shared only under these circumstances: To provide requested products or services, with your permission. For legal reasons, such as preventing fraud, ensuring physical safety, or as required by law. In case of a merger or acquisition of OrbiChat, subject to a different privacy policy, of which you will be notified.

OrbiChat does not share personal data with non-agent third parties. Any changes to this policy will be communicated, and you will have the opportunity to opt-out of data sharing.

Your Rights

Under GDPR and similar regulations, you have various rights regarding your personal information, including access, correction, erasure, and the right to object to processing. Most of these rights can be exercised through direct updates to your account. For other requests or assistance, contact us at [privacy email/contact].

Cookies

To enhance our services and your experience, we and our vendors may use cookies, web beacons, and similar devices.

Third Parties

Userflow relies on third-party vendors and hosting partners for the necessary technology to provide our services. A current list of these vendors is available upon request.

Data Deletion

Upon cancelling your account, you can request data deletion at [privacy email/contact]. We reserve the right to delete your data 60 days post-cancellation. This data cannot be recovered once permanently deleted.

International Data Transfer

We adhere to GDPR principles for EU, UK, and Swiss data, including data processing addendums and participation in the EU-US Data Privacy Framework. For detailed GDPR compliance, refer to our Privacy Regulation Reference.

Changes & Questions

We may occasionally update this policy. We will notify you of significant changes. Questions about the Privacy Policy should be sent to [support email/contact].