Frequently Asked Questions

Setup & Installation

What exactly is PanHuman?

PanHuman is an AI-powered website assistant that learns from your website’s content to interact intelligently with your customers. Unlike typical chatbots, PanHuman involves you directly by allowing easy review, editing, and customization of its responses, ensuring authentic, accurate, and human-aligned conversations.

What information do I need to provide to get started?

Initially, all you need is your website URL and basic contact details (name and email). PanHuman will then securely scrape and train itself using your public website content.

Do I need technical or coding skills to install PanHuman?

No. PanHuman is designed specifically for ease of use. You can install and manage it effectively without technical knowledge or coding skills. If you need assistance, our support team is always ready to help.

Can I install PanHuman on multiple websites?

Yes. PanHuman can be installed on multiple websites. Each PanHuman account has a single set of training data which can include multiple websites. If you want to have different training data and different branding feel, then you will need to setup a PanHuman account for each brand.

Can I choose specific pages for PanHuman to train on?

Absolutely. During setup, you can easily select or exclude specific pages or sections of your website to precisely control what information PanHuman learns. way.

What if I don’t want certain pages included?

You can effortlessly exclude certain pages or directories during the initial setup or adjust these settings anytime in your PanHuman dashboard.

How long does initial setup take?

The initial setup typically takes just a few minutes. PanHuman then requires some additional time—usually less than 10 minutes to fully scrape and learn from your website content.

Where exactly do I paste the installation code snippet?

The provided JavaScript snippet should be pasted into your website’s HTML header section (). Most CMS platforms (like WordPress or Wix) make this very simple, and we provide step-by-step guidance for popular platforms.

What happens if I enter the wrong URL during setup?

Don’t worry! If you accidentally enter the wrong URL, you can easily correct it in the PanHuman dashboard at any time.

Does PanHuman work with password-protected sites?

Currently, PanHuman trains on publicly accessible website content only. However, we’re exploring secure solutions for password-protected content in future updates.

Can PanHuman operate effectively on subdomains?

Yes. PanHuman fully supports subdomains (e.g., shop.yourbusiness.com) and can easily train separately on each subdomain’s specific content if required.

How do I know if the setup is completed correctly?

Once completed, PanHuman clearly notifies you via your dashboard and sends a confirmation email. You’ll also see a preview of initial questions and answers generated directly from your content.

Can I pause my setup and complete it later?

Yes, you can pause and return later. PanHuman automatically saves your progress at each step.

Can PanHuman run smoothly on single-page applications (SPAs)?

Yes. PanHuman fully supports modern single-page applications (SPAs) built with frameworks like React, Angular, or Vue. It adapts dynamically to content updates and interactions.

What’s the first thing I see after signing up?

After signing up, you’re immediately directed to a friendly onboarding screen with simple setup instructions and quick steps for integrating PanHuman with your website.

Will PanHuman slow down my website?

No. PanHuman is loaded via a lightweight iframe, meaning it runs completely independently from your website. The JavaScript snippet used to launch PanHuman is extremely minimal, ensuring there's virtually no impact on your website's loading speed, performance, or user experience.

What if my site uses a CMS like WordPress?

PanHuman integrates effortlessly with CMS platforms like WordPress, Wix, Squarespace, Shopify, and more. Easy-to-follow instructions specific to each platform are provided during setup. If you need assistance, our support team is always ready to help.

Can PanHuman integrate with my existing analytics tools?

At the moment we don’t have a direct integration with analytics tools, but we’re working on it. However, you can easily track user interactions, insights, and customer engagement by integrating PanHuman with popular analytics platforms like Google Analytics.

Features & Customization

How exactly does PanHuman learn my website content?

PanHuman automatically and securely scrapes the publicly accessible content from your website, such as pages, blog posts, FAQs, and support articles, to train itself on your business’s specific information and language.

What are the "100 industry-specific questions" PanHuman generates?

After initial training, PanHuman autonomously creates 100 relevant industry-related questions and answers. This demonstrates how it will answer real customer inquiries. These sample questions help you preview and refine PanHuman’s responses before going live.

Can I review and edit PanHuman’s initial answers?

Absolutely. You have full control and can easily review, edit, or comment on every answer generated by PanHuman, ensuring responses accurately reflect your brand and messaging.

How do I test PanHuman before making it live?

PanHuman provides a detailed preview mode, allowing you to interact with and thoroughly test the assistant privately. You can verify accuracy and make necessary adjustments before enabling it publicly.

Can I adapt PanHuman’s tone or style of responses?

Yes. You can easily guide PanHuman’s style and tone through feedback and direct edits, teaching it to consistently match your brand’s voice, whether formal, conversational, professional, or friendly.

How does PanHuman improve its answers after launch?

PanHuman continually improves through two primary ways: by incorporating your feedback on its answers, and by learning from real customer interactions. This ensures that responses get progressively more accurate and personalized.

Can I add my own custom questions to PanHuman?

Yes, you can add your own custom questions and immediately provide tailored responses, giving you full control over important or unique customer inquiries.

Does PanHuman support multiple languages?

Yes, PanHuman can understand and interact with customers in any language found on your website, as it directly learns and interprets content regardless of language. However, the PanHuman management dashboard and user interface are currently available only in English. Expanded UI language support is planned for future updates.

Can I upload external documents for additional training?

Currently, PanHuman learns directly from website content, but we plan to introduce document-upload capabilities soon. This will allow you to enhance PanHuman’s knowledge base with manuals, PDFs, or internal documentation.

How does PanHuman integrate or manage FAQs from my site?

PanHuman automatically learns from your existing FAQ pages. Additionally, you can manually customize or prioritize FAQ responses, ensuring precise and consistent answers.

Can I specify particular answers for certain queries?

Yes, you can provide specific responses for critical or frequently asked customer queries. PanHuman will use your provided answers exactly as entered, ensuring accuracy and consistency.

Can PanHuman learn from regularly updated content like blog posts?

Yes, PanHuman periodically updates its knowledge base by rescanning your site, automatically incorporating new content, such as blogs or articles, ensuring it always provides fresh and relevant responses.

How does it adapt to industry-specific jargon and terminology?

PanHuman naturally adapts by training directly from your website content, automatically absorbing industry-specific terminology and jargon. You can further refine this through feedback and editing.

Can I prioritize certain content types (e.g., products or promotions)?

Currently, PanHuman automatically learns and interprets content without the option to manually prioritize specific content types. However, we're actively exploring this functionality and plan to introduce features allowing manual prioritization of content, such as products or promotions, in a future update.

Can PanHuman recognize images, or does it handle only text content?

PanHuman currently handles and understands textual content only. Support for image recognition and multimedia is planned for future development.

Can I reset PanHuman’s knowledge base if needed?

Yes, if needed, you can easily reset PanHuman’s training data from your dashboard. You can then retrain PanHuman from scratch using your current website content.

How does PanHuman predict potential customer questions?

PanHuman intelligently analyzes your website content and industry-specific patterns to predict common customer questions. This proactive approach helps you provide relevant, valuable answers even before customers ask.

Benefits & Business Impact

Will PanHuman increase my website conversions?

Yes. PanHuman enhances user engagement by immediately answering customer queries, providing personalized interactions, and guiding visitors toward valuable content, increasing the likelihood of conversions.

How does it build trust with my customers?

PanHuman builds trust by offering accurate, personalized, and human-reviewed responses. Its collaborative, human-in-the-loop approach ensures that information presented is consistently reliable and aligned with your brand values.

Can PanHuman reduce the overall time spent on customer support?

Definitely. PanHuman handles many customer inquiries instantly and accurately, significantly reducing your support team’s workload and freeing your staff to focus on complex or high-value interactions.

How does it provide 24/7 customer support?

PanHuman operates independently 24/7, providing continuous, instant responses to your customers’ questions—day or night—without any additional effort from your team.

How does PanHuman highlight my unique selling points?

By directly learning from your website, PanHuman naturally emphasizes your unique selling points within conversations. Its training ensures it accurately conveys what sets your business apart, providing customized responses to your custome

an PanHuman assist in upselling or cross-selling my products?

Yes, PanHuman can help customers discover additional relevant products or services based on their inquiries. By proactively suggesting related items or higher-value options, it naturally encourages upselling and cross-selling.

Does PanHuman improve overall customer satisfaction?

Absolutely. Customers receive instant, personalized, and relevant answers to their questions, enhancing their overall experience, and significantly improving customer satisfaction and retention rates.

Can PanHuman replace my website's existing contact form?

Yes. PanHuman can either fully replace or complement your existing contact form by instantly addressing many common customer inquiries. If a customer wishes to speak with a real person, PanHuman automatically captures their question, along with relevant conversation context, and forwards it directly to your team for a follow-up via email. This ensures customers always have the option for personalized human assistance, streamlining your support process and enhancing customer experience.

How is PanHuman uniquely beneficial for small businesses or startups?

PanHuman empowers small businesses and startups by providing professional, personalized customer support around the clock, without requiring additional staff. If a customer needs to speak with a real person, PanHuman seamlessly captures their message along with relevant conversation context and forwards it directly to your team, allowing you or a team member to respond conveniently via email. This ensures every customer interaction feels human, authentic, and supported—even if your resources are limited.

How does PanHuman differentiate itself from other AI chatbots?

Unlike traditional chatbots, PanHuman uniquely integrates human oversight into its learning process. It allows business owners to directly review, edit, and refine responses, ensuring accuracy, personalization, and alignment with your brand. Additionally, PanHuman proactively learns your specific website content and continues improving over time through your feedback and real customer interactions, creating a uniquely human-centric approach.

How does PanHuman improve navigation on my site?

PanHuman proactively helps visitors find relevant pages or content by understanding their questions and guiding them directly to the information they're seeking. This intelligent navigation assistance ensures a smoother, more intuitive experience, helping visitors reach valuable content faster and with fewer clicks.

Can PanHuman enhance my SEO?

While PanHuman doesn't directly influence SEO rankings, it significantly improves user engagement metrics such as session duration, reduced bounce rates, and overall customer experience—all important signals that positively impact your website's SEO over time. Additionally, PanHuman alerts you whenever it encounters customer questions it can't confidently answer, helping you identify content gaps. This allows you to proactively improve and expand your website content, further enhancing its relevance and search visibility.

Technical & Integration

What is the JavaScript snippet, and how do I install it?

The JavaScript snippet is a small, minimal piece of code provided during setup. Simply paste it into the HTML header ([head]) section of your website. This snippet launches the PanHuman iframe independently on your site.

How frequently does PanHuman rescan and update content?

PanHuman automatically rescans and updates its training data regularly—typically monthly—to ensure responses remain accurate and up-to-date. You can also manually trigger a content update at any time.

Does PanHuman work seamlessly on mobile websites?

Yes, PanHuman is fully optimized for mobile websites, providing seamless interactions and an intuitive experience on any smartphone or tablet device.

How does PanHuman handle very high web traffic?

Because PanHuman is served independently via an iframe from our highly scalable infrastructure, it effortlessly handles high volumes of web traffic without affecting your website’s performance.

How secure is PanHuman’s system and customer data?

PanHuman utilizes robust security measures, including encrypted communications and secure cloud hosting, to protect customer interactions and any collected data. We strictly adhere to industry-standard privacy and security protocols.

Does PanHuman store my website’s data?

PanHuman securely stores the publicly available textual content it learns from your website. However, all customer interactions remain private and are securely managed, accessible only by you.

Can it support dynamic, constantly changing web pages?

Yes. PanHuman effectively handles dynamic or frequently changing content through regular automatic content updates, ensuring it always reflects the latest information on your website.

What if my website experiences downtime or performance issues?

If your website is fully down, PanHuman’s iframe won't load, since the snippet to launch it resides on your site. However, during prolonged downtime, you can easily share your PanHuman Embedded link directly on social media, allowing customers to continue interacting seamlessly with your AI assistant. Additionally, if your site is experiencing slowness or heavy traffic, PanHuman's independent hosting ensures its performance remains unaffected, delivering smooth, reliable customer interactions.

How does PanHuman process natural language?

PanHuman leverages advanced natural language processing (NLP) and AI techniques to interpret customer questions, understand intent, and generate accurate, conversational responses based on your website’s content.

Can PanHuman handle complex customer questions accurately?

Yes. By continuously learning from your website and human feedback, PanHuman can effectively answer increasingly complex and detailed customer questions with accuracy and confidence.

How does the proactive navigation feature work?

PanHuman proactively suggests relevant pages or resources based on user inquiries, guiding customers directly to helpful content on your site, enhancing their browsing experience.

What happens if PanHuman misdirects users?

If a user is misdirected, PanHuman allows them to easily communicate their concern, automatically notifying you of the issue so you can quickly refine the AI’s understanding or provide direct assistance.

Can PanHuman redirect users to specific URLs?

Yes. PanHuman can seamlessly guide customers to specific URLs within your website based on their questions, ensuring efficient and direct access to the most relevant content.

Can the chat widget's appearance be customized?

Yes, PanHuman offers easy customization of the chat widget’s appearance. You can fully adjust the widget's colors, branding, position, and style to match your website's design, ensuring a seamless visual integration with your existing brand identity.

Does PanHuman handle websites with pop-ups or overlays effectively?

Yes. Since PanHuman is embedded via an independent iframe, it functions smoothly alongside pop-ups or overlays, ensuring consistent interactions regardless of your site’s existing features.

Can PanHuman redirect users to specific URLs?

Yes. PanHuman can seamlessly guide customers to specific URLs within your website based on their questions, ensuring efficient and direct access to the most relevant content.

Pricing, Plans & Billing

How much does PanHuman cost?

PanHuman offers flexible pricing tailored to different business needs and sizes. You can explore our transparent pricing plans on our Pricing page or contact us directly for a custom quote.

What's included in the free tier?

Our free tier provides basic access to PanHuman’s core functionalities, including site content training, limited monthly interactions, and standard customization options—perfect for trying out the service and assessing its value for your business.

How many chats or interactions does the free plan allow?

The free plan currently includes a limited number of customer interactions per month. Check our Pricing page for the latest specific details.

What are the differences between free and paid plans?

Paid plans offer higher interaction limits, advanced customization features, priority customer support, detailed analytics, and additional integrations. Free plans offer core functionality to demonstrate PanHuman’s value without cost or obligation.

Are there any hidden costs or setup fees?

No. PanHuman’s pricing is transparent, with no hidden costs or surprise setup fees. All fees are clearly outlined upfront, ensuring complete transparency.

How do I upgrade or downgrade my plan?

Upgrading or downgrading is simple and can be done anytime through your PanHuman dashboard. Changes take effect immediately, with charges or credits applied proportionally.

Can I cancel anytime?

Yes. You can cancel your PanHuman subscription anytime directly from your account dashboard without penalties or complications.

Do you offer discounts for annual billing?

Yes. We offer a discount for customers choosing annual billing. You can find the exact discount rate and details clearly displayed on our Pricing page.

Are there specific enterprise plans?

We currently don't have standardized enterprise plans, as enterprise-level solutions are typically more bespoke. However, if your business requires a custom or specialized setup, please contact us directly — we're happy to explore tailored solutions together.

What happens if I exceed my interaction limits?

If you exceed your plan’s interaction limit, PanHuman will notify you in advance, offering the option to upgrade your plan or temporarily pause additional interactions. No unexpected charges are ever applied without your consent.

What happens if I exceed my interaction limits?

If you exceed your plan’s interaction limits, PanHuman will automatically revert to displaying a simple, customizable message indicating that the assistant is temporarily unavailable. Customers will still be given the option to send an email request directly to your business, ensuring you never miss important inquiries. You’ll also receive notifications and the option to upgrade your plan to immediately restore full functionality.

Can one plan cover multiple websites?

Currently, if you need separate training data for each website, you'll need to create individual PanHuman accounts for each site. However, we're actively working on simplifying this process, aiming to allow multiple, independently-trained websites to be managed more conveniently within a single PanHuman account in future updates.

How do I view my billing history?

Your detailed billing history and past invoices are easily accessible in your PanHuman account dashboard under the "Billing & Payments" section.

Which payment methods are accepted?

We accept major credit cards, debit cards, and various online payment methods. Full payment method details and options are clearly provided during account setup.

Is there a trial period available?

We don’t offer a traditional limited-time trial; instead, we provide an ongoing free tier that lets you explore PanHuman’s core features indefinitely. The free tier has limited interactions and functionality, allowing you to experience PanHuman's capabilities before deciding if upgrading is right for you.

Human-in-the-loop Approach & Philosophy

What does "Keep the human in the loop" mean for PanHuman?

“Keep the human in the loop” means that PanHuman intentionally involves you—the business owner—in shaping and refining how it interacts with your customers. Rather than purely automating responses, PanHuman collaborates with you through easy review, editing, and feedback, ensuring authentic, accurate, and genuinely human interactions.

How exactly do I collaborate with PanHuman?

You collaborate by directly reviewing and editing PanHuman’s generated responses to industry-specific questions. Additionally, PanHuman provides real customer interactions for your review, allowing you to continuously provide feedback and improve its accuracy and responsiveness over time.

Why is human oversight essential for PanHuman's approach?

Human oversight ensures PanHuman's responses are always accurate, reliable, aligned with your unique personality, and sensitive to the nuances that automation alone might miss. It maintains trust, personalization, and quality in every customer interaction.

Can multiple team members provide feedback to PanHuman?

Currently, PanHuman is optimized for feedback from a single user or account. However, we're actively working on enabling collaborative feedback from multiple team members, allowing your whole team to contribute to PanHuman’s ongoing improvement and accuracy.

Support & Troubleshooting

How do I reach PanHuman support?

You can contact our support team anytime directly through your PanHuman dashboard or by emailing us at support@panhuman.world. We aim to respond quickly to help with any questions or issues you encounter.

What should I do if PanHuman gives incorrect answers?

If PanHuman provides incorrect or inaccurate answers, you can quickly edit or refine these responses directly in your dashboard. Your feedback helps PanHuman learn, ensuring future answers become increasingly accurate.

How do I remove PanHuman from my website?

Removing PanHuman is simple—just delete the JavaScript snippet you inserted during setup from your website’s header. You can also contact our support team if you need assistance with removal.

Can I temporarily deactivate PanHuman?

Yes. You can temporarily disable PanHuman without deleting it by toggling its active status from within your PanHuman dashboard.

What if PanHuman doesn’t recognize certain pages?

If certain pages aren’t recognized, first ensure they’re included in your dashboard settings. You can easily add or remove pages, and PanHuman will automatically update its knowledge base to include these changes.

What if the chat widget doesn't appear?

If the widget isn’t appearing, first confirm you've correctly inserted the JavaScript snippet in your site's header. If problems persist, contact our support team—we’ll promptly help diagnose and fix the issue.

How do I report bugs or issues?

Report any bugs or issues quickly and easily through the "Help" section in your PanHuman email our dedicated support at support@panhuman.world.

Can PanHuman negatively affect website stability?

No. PanHuman loads independently through an iframe and has no direct impact on your website's performance or stability. Its integration is lightweight and specifically designed to avoid any disruptions.

What if I forget my login information?

If you forget your login details, simply use the “Forgot Password” option on the login page. You’ll receive instructions via email to securely reset your password.

How do I verify if PanHuman is active and functioning correctly?

Your PanHuman dashboard clearly indicates the active status and health of your installation. You can also perform a quick test directly on your website by interacting with the chat widget.

What if customers complain about PanHuman interactions?

Any customer concerns can be reviewed directly within your dashboard, allowing you to quickly adjust PanHuman’s responses. Your timely feedback helps improve future interactions, ensuring greater customer satisfaction.

Can I get direct help customizing responses?

Yes. If you need assistance customizing responses or optimizing PanHuman’s interactions, our support team is ready to provide personalized guidance.

How often does PanHuman receive updates?

PanHuman regularly receives updates—typically monthly—introducing improvements, new features, and performance enhancements. Critical fixes or updates are deployed more frequently as needed.

What if my business has specific, unique needs?

PanHuman is highly adaptable. If your business has unique requirements, please contact our support team directly. We're always open to exploring tailored solutions and custom features that suit your situation.

Where can I find more resources or documentation about PanHuman?

You can find detailed documentation, guides, and tutorials within the "Resources" section of your PanHuman dashboard, or by visiting the dedicated help section on our website.

Future Development & Roadmap

What upcoming features are planned for PanHuman?

We're continually enhancing PanHuman, with upcoming features including multilingual dashboard support, deeper integrations with popular CRMs and helpdesk platforms, more powerful content prioritization tools, and improved multi-user collaboration features for teams.

How can I suggest new features or improvements?

We encourage you to share your suggestions directly through your PanHuman dashboard’s feedback section, or by emailing our team at feedback@panhuman.world. We highly value your input—it directly shapes the future direction of PanHuman’s development.

Will PanHuman expand beyond chatbot functionality?

Yes, our long-term vision includes expanding PanHuman into a broader suite of human-in-the-loop AI solutions, offering additional intelligent tools that empower businesses through enhanced customer engagement, data-driven insights, and smarter automation—always keeping the human perspective central.

How transparent is PanHuman about its AI processes?

We strive for transparency regarding PanHuman’s AI processes. You always have clear visibility into how PanHuman generates answers from your website’s content. Additionally, we openly encourage user feedback and regularly provide updates on new features and improvements, reinforcing our commitment to ethical and transparent AI.

Miscellaneous

What if I have multiple business locations—can PanHuman handle that?

Yes. PanHuman can handle multiple business locations effectively. It can learn and respond accurately to location-specific details if clearly reflected in your website content. For completely distinct content per location, creating separate PanHuman accounts may currently be necessary, though we're planning to simplify this in future updates.

Can PanHuman collaborate with my existing live-chat service?

Currently, PanHuman operates independently, but can coexist seamlessly alongside your existing live-chat services. We're actively exploring direct integration capabilities with popular live-chat platforms, allowing smooth handoffs between AI interactions and your human support agents in the future.

Can PanHuman integrate with CRM or help-desk platforms?

At present, PanHuman is a standalone service, but CRM and help-desk integrations (such as HubSpot, Zendesk, or Salesforce) are on our roadmap. These integrations will streamline your workflow by automatically syncing PanHuman interactions directly into your existing customer management tools.